Complaints for Storage and Relocation, Inc. in Sun Valley, CA

8072 San Fernando Road
Sun Valley, CA 91352 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that the cost of the actual move exceeded the estimate given prior to the actual moving date, or in a few cases customers are not informed that the final bill exceeded the estimated price quoted until after their household goods are loaded on the trucks. Other complainants allege items are missing or damaged.

The company generally responds to complaints by stating they are working with customers to resolve issues and/or processing claims. Issues about moving costs exceeding the estimates given are not addressed.

Complaint Closing Statistics

0 complaints against Storage and Relocation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Storage and Relocation, Inc. complaints