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Storage Center Inc complaints

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3960 Industrial Park Road
Camp Hill, PA 17011-5709 | Get Directions

(717) 975-8808

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Storage Center Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Storage Center Inc

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6/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/26/2021

The management is allowing homeless people to occupy a storage unit openly unit 190 looks like a homeless camp Resolution Sought Management address situation

Company Response

6/8/2021

Our facility has never knowingly allowed any homeless person/other persons to occupy a unit at our storage facility. If it is brought to our attention that someone is suspected of occupying our facility for any other reason than storage then we investigate the matter and send a notice of warning to said customer. Our facility provides rental storage units, for stored items only, practice space and rental parking spaces for unoccupied vehicles and at NO time should a storage unit or vehicle parked inside/outside of our gated area be inhabited for any other purposes; if so they will be considered defiant trespassing and we will involve the township police in order to enforce our policy. Mr. Glass, the complainant, who has had storage at our facility for 15 plus years has brought his concerns about the tenants in unit #0190 to our office management and they are both aware of the issue and are currently/actively going through the investigating process and proper channels to deal with the complaint/customers in #190, which Mr. Glass has been informed that there is a procedure to follow and we can not just get rid of someone because another customer does not like/agree with them. Mr. Glass has also had personal conflict with the customers in unit #190 (who have also brought complaints against him to our office) and personal conflicts with several other customers at the facility for which he has been reprimanded for. He has also had complaints brought against him for reasons of inhabiting/occupying his unit/vehicle for purposes other than storage and those have been investigated through the proper channels too. At this time our management at the office on site is handling this situation in the most professional and timely manner.

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