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Storage Rentals of America complaints

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5061 Beech Place
Temple Hills, MD 20748 | Get Directions

(301) 835-2091

http://www.sroa.com/storage_un...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Storage Rentals of America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Storage Rentals of America

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9/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

8/28/2023

I rented a storage space for my utility trailer. I signed the lease in March 13, 2023 and have paid on the storage every month since . On Aug. 21, 2023 I went to the storage unit to check on my trailer. When I arrived at my designated space, my trailer was not there, but instead a junked car was there. When I confronted the manager she stated that she was not the person who rented us the space, that it was Brian Clark the manager who is now no longer with the company. This manager against his company policy rented us this space without getting the proper documentation from us on the trailer. Unfortunately I had no idea that I should provide them with registration information on the trailer. I m being told that because they have no record of the trailer being registered to me there is nothing that they can do , and we need to file a police report. The officer that helped us discovered that the company had our car towed, and towed it under the description of the junked car that was now in our space. Ultimately the officer reveled that between the tow company and the storage facility, they towed our trailer and then double booked our space and collected rent from us and pocketed our money and only recorded the other person's payments. We had no notice from the management that our vehicle was no longer on the property, and they still collected 3 Mos. of rent from us before we noticed. They will not refund the month's of rent paid for non existent propert. Resolution Sought Acknowledge our complaint, and refund us for the three months of rent that they charged us when they knew they had already towed our trailer.

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