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Storey Lake Resort complaints

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5401 South Kirkman Road Suite 310
Orlando, FL 32819 | Get Directions

(407) 326-9400

http://www.storeylakeresort.co...

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$500.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Storey Lake Resort closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Storey Lake Resort

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3/28/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $500.00 Amount Settled: $500.00

Customer Complaint

3/16/2022

Stayed at Storey Lake Resort from 3/6/2022-3/12/2022. Per the rental agreement, the ac was to be working and dryer to be functional. I reported three times during the week the ac quit working and it was temporarily fixed once, which was Monday, 3/7. The ac quit working again by Tuesday evening and I reported on Wednesday that the temperature increased to 78 degrees. We were told it would be fixed but it was not and by Friday afternoon the house was at 81 degrees. We were burning up and unable to open any bedroom windows to cool down, which is a safety hazard. The contract was breached by management for non-working ac and dryer. We reported the dryer would not dry except after being run twice on timed dry and it left our clothes smelling foul. The dryer was never fixed, another breach of contract. I used a towel to clean a fan of excessive dust and they want to charge me for cleaning the towel. We needed the fan to be comfortable as possible for our last evening in the house and the fan was extremely dusty. I have all necessary paperwork and emails for proof of these complaints. Resolution Sought Our total to stay at this house was around $1,550. I would like to have the total of $500 refunded for breach of contract due to the ac broken and the dryer not functioning and leaving a foul odor on our clothes. $500 is roughly for 1/3 of what we paid and will satisfactorily cover the inconvenience we experienced.

Company Response

3/28/2022

We were issued a permanent refund for a fee. Please close the case as it has been resolved. Thank you.

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