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Storm Protec complaints

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2384 Northwest 34th Way
Coconut Creek, FL 33066 | Get Directions

(561) 430-5917

https://stormprotec.com/

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Storm Protec closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Storm Protec

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11/3/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

10/3/2025

This company replace my curved plexiglass windows in my living room overlooking my backyard with straight ones about one year ago that required an addition to my roof. The contract included a 5 yr warranty. Since that time I have had a leak into my house and they have been out many many times trying to correct the issue but have not been able to solve the problem. Worrying about the damage and mold this was causing I had to hire another registered and licensed contractor to repair the problem. He told me that it was not done or connected properly, took before and after pictures, and repaired the problem. This also happened to 2 neighbors I had recommenced them to, I have been trying to work this out with the original company and after coming to see the final result the owner Ricky will not even return my calls. Resolution Sought Give me the money it cost me to repair the problem they caused

Company Response

10/27/2025

per consumer: "Issue has been resolved"

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