Stormy Point Village complaints

I'm reaching out to request help with our Stormy Point Village timeshare, which we originally purchased through Summer Winds. We've made multiple attempts to resolve this directly with the timeshare company but feel like we are getting nowhere. They insist on only discussing things over the phone, which has been incredibly stressful for us, and now they haven't even followed through on their promise to call us back. From the start, we've dealt with misleading promises. We were told the points system would meet our needs and that we could rent out our unit to offset some of the costs. None of this was true. We were also told that certified letters were sent to help us refinance, but there's no proof these letters were ever sent. Instead, we were persuaded to upgrade under the claim that it would solve our issues, but that turned out to be more false promises. The resort situation has only made things worse. Since we can't travel far, we've relied on the Branson location, but its quality has noticeably declined over the years. Management doesn't seem to care about maintaining the property. Once, we were even sent to stay at a rundown motel downtown because the resort didn't have availability. That motel has since been condemned and demolished, which shows how bad the situation was. Beyond all this, the financial strain caused by this timeshare has been devastating. It's prevented us from being able to handle urgent medical needs. We've explained our struggles to Resolution Sought We just want to be out of this whole thing. We don't want this timeshare and hope that we can get someone to work with us.

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We are writing to express our dissatisfaction and utter disbelief at the settlement offer of $24,267.93 that was presented by a Capital representative named Rhonda regarding the cancellation of our timeshare. We must say this offer is not only unacceptable but also completely absurd, considering that my family and I have only used the timeshare once. We have been attempting to cancel it for the past four years, during which we have been met with nothing but resistance and obstruction, making it unfathomable how this company justifies such an outrageous financial demand on a total balance of $42,827.01 for something that has brought us no joy or benefit, only constant frustration, and disappointment. We are also baffled by the lack of empathy and understanding from Capital about our situation and simply want to be free from this burden!! We absolutely cannot let this matter rest as it stands because our family deserves a fair and reasonable solution that not only acknowledges the limited use and prolonged cancellation attempts but also takes into account the emotional and financial distress this has caused us over the years. Capital needs to reassess this situation with a sense of urgency and provide an offer that truly reflects our circumstances and the hardships we have endured. We expect a prompt, compassionate, and satisfactory resolution to this issue, and I am looking forward to an immediate response, as this matter is of great concern to us and cannot be delayed. Resolution Sought We want Capital Vacations to close our account and provide us with reasonable options to do so.

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