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Stormy Point Village complaints

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132 Cape Cod Drive
Branson, MO 65616 | Get Directions

(417) 386-4465

https://stormypointbranson.com...

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Total Amount in Dispute:
$136,962.00

Total Amount Settled:
$0.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

7 complaints against Stormy Point Village closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
3	Unanswered

7 complaints against Stormy Point Village

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5/5/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $34,234.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

I have a timeshare ownership with Stormy Point Village, which is managed by Capital Vacations. In February, I received confirmation from Capital Vacations that they had canceled my timeshare contract with them. However, I still had a contract with Stormy Point Village. They gave me an email to reach out to for that contract, which I did. Following this email, I was given Janine Jilliland's information to contact at Capital Vacations to assist me. I have emailed her multiple times and called her. At this point, my emails and calls won't go through. The only conclusion I can come to is that I have been blocked. It is very frustrating that this is who Capital pointed me to reach out to for help in getting my Stormy Point contract canceled, but I can not get any response. This is even more reason for me to want to be rid of this ownership. Resolution Sought I want Capital Vacations to respond to me with information on cancelling my Stormy Point contract.

Company Response

4/24/2024

Thank you for contacting us.I apologize that you are having difficulty contacting Janine Gilliland in the Relinquishment Department. I do see in your account that she did try to reach you via email. I will send her a message to contact you and I will also note your account. The phone number for the relinquishment department is 800-725-8869. Thank you so much and if you need any otherinformation you can always reach out to us at customerrelations@capitalvactions.com

Customer Rebuttal

4/29/2024

I think the root of this problem is that I was told at the beginning that her name was Jilliland. I now realize it is Gilliland. She called me and has sent me the paperwork to close this out.

Company Final Response

5/1/2024

Thank you so much for letting me know. I apologize for the inconvenience. I am glad we were able to get that cleared up for you. Please feel free to contact us at any time.

4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $17,227.75 Amount Settled: $0.00

Customer Complaint

4/2/2024

My spouse and I have encountered significant challenges in our dealings with Capital Vacations/Stormy Point Village. Despite our persistent efforts spanning several years to convey our decision to end our ownership and the underlying issues prompting it, we have faced hurdles at every juncture. Initially, engaging with the company during a sales presentation in Branson, we were approached by three sales representatives who hastily rushed through their pitch. They promised to waive the first three years of maintenance fees due to our Roark Resort ownership, only to later bill us for these fees. The vacation booking options offered by the company have proven to be notably limited. The level of "service" provided by this company falls significantly short of the anticipated value based on our payments and their ongoing demands. We stand firm in our position, adamantly demanding the complete termination of this ownership burden from our lives. Despite our continued efforts to communicate with the company over the past year through various channels, including emails and complaints filed with organizations like the Federal Trade Commission, Better Business Bureau, and the American Resort Development Association, we have been met with silence on their part, except for the recurring invoices. It is truly astounding that a company can operate with such disregard for service quality while insisting on additional payments. Resolution Sought Our patience has waned, and we are resolute in our decision to sever all connections with this company and promptly terminate our ownership. Could you please help us with this issue?

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