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Stouffair Motors complaints

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739 SW Armco Avenue
Hillsboro, OR 97123 | Get Directions

(503) 956-1819

https://www.stouffairmotors.co...

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Total Amount in Dispute:
$29.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stouffair Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stouffair Motors

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10/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $29.00 Amount Settled: $0.00

Customer Complaint

9/20/2023

I recently paid $29,000 for a 2014 Toyota Tacoma. I did not have enough to pay for their warranty. I have had it about 4 months. And it starts making a funny sound when I apply the breaks on the highway. When I pulled into my driveway before I stopped the wheel came completely off. The lug nuts pulled through the rim. Brake hit the ground fender hit the wheel. I had full coverage with gieco insurance and I filed a claim. They will not cover it and say it's the dealers fault. When I called the dealer to ask we got into a argument and they said I denied the warranty. When I bought the truck they got my phone and took a picture of me and left a 5 star rating, and they wrote these guys are the best. So I edited it after this and I left 1 star and I said horrible car buying experience, save your money go somewhere else. They immediately call me back and tell me to change it back. Then offered me $100 to do so. And to be all honest it was a horrible car buying experience all the way around. But I thought that I was buying a safe sound vehicle from a reputable dealer, is the only reason I stayed on board to buy the thing. Resolution Sought I just want my wheel replaced

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