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Straight Talk Wireless complaints

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9700 NW 112th Avenue
Miami, FL 33178 | Get Directions

(877) 430-2355

http://www.straighttalk.com

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Total Amount in Dispute:
$71,649.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

126 complaints against Straight Talk Wireless closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
123	Unanswered

126 complaints against Straight Talk Wireless

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4/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

3/27/2025

I bought a phone through walmart.com. through the company straight talk.com. Well, I forgot to activate the phone by scanning it properly. I have gone around with Walmart and straight talk and nothing has been done. All they do is keep referring me to each other. I think we should start a class action lawsuit against these people. I've looked at the reviews of Motorola G5 power on Walmart.com. if you look at the one-star reviews you will see hundreds of the same reviews of people getting the phone with not being scanned properly and not being available to activate it and getting no help on refunds or how to fix. If you are a law firm please look into this it would be a huge class action lawsuit and I would be happy to be the head. Resolution Sought Fix the problem. Activate my phone or refund me my money.

4/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $36.92 Amount Settled: $0.00

Customer Complaint

3/17/2025

I cancelled my son's iPhone cell is 667-301-0951 from straight talk yesterday and the guy walk me through it and he set up a refund for me so I get that in 10 business days 30 $ and he told me the phone is disconnected I believe him apparently I was lied to about the disconnected part and today straight talk stole 36.92 $ out of my checking account this morning after I turn the phone off yesterday I feel hurt by this I am on disability Resolution Sought Pay me my 30& refund and pay me my 30.92$ back in my checking account

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