Complaints for Streamline Interactive in Walnut, CA

18856 Amar Road #17
Walnut, CA 91789 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company fails to deliver services and customers experience difficulty contacting the company for refunds or to check the status of their grant proposals. Complainants further allege that proposals are not written after funds are paid, they are dissatisfied with the quality of the proposals, or that art work for logo packages is delayed or is never completed. Some complaints allege the company did not disclose that grants were for non profit corporations, and refunds are not issued when the company was unable to find grantors to fund the grants.

The company responds to a few complaints by providing explanations such as they were waiting on the client to provide additional materials so that the proposal could be written, or by stating they provide no guarantees concerning any specific outcome of contracts.

Complaint Closing Statistics

0 complaints against Streamline Interactive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Streamline Interactive complaints