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Streetlane Homes complaints

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717 North. Harwood Street, Suite 2800
Dallas, TX 75201 | Get Directions

(888) 402-6913

http://streetlane.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Streetlane Homes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Streetlane Homes

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1/19/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/29/2022

I've been living at 858 Green Oak Terrace, Macon, Ga 31210 since August 2022. I've made several complaints about the plumbing and all they did was send someone to come and make the pipes release all the waste into the back yard of the unit. As of December 22, 2022, we had a power line fall during the storm. We were placed under a freeze warch. It cause the meter box to be snatched off the side of the house. I have 3 kids. I called and made 6 emergency complaints and still today no one has fixed this issue. My kids and I have been sleeping on someone's floor since December 23,2022 all of our groceries are spoiled, we have no food. I still have a back yard full of sewage and no power because they have not sent anyone to repair the box so that or power can be restored. Resolution Sought All I want is to be able to flush my toilet and not have everything I just flushed drained into my back yard, I would also like to be able to sleep in bed, in my house with power.

Company Response

1/5/2023

Hi Guarmecia, we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience. We have assigned internal case 00170241 to our maintenance team and our Senior Property Manager in GA for review and follow up of your complaint.

Customer Rebuttal

1/8/2023

The power has been restored. Still have a back yard full of sewage

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