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Strickland Auto Group Inc complaints

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307 NC 42 West
Ahoskie, NC 27910-3950 | Get Directions

(252) 642-6913

https://www.stricklandautogrou...

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Total Amount in Dispute:
$28,520.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Strickland Auto Group Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Strickland Auto Group Inc

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8/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $28,520.00 Amount Settled: $0.00

Customer Complaint

7/29/2024

Sold me a truck knowing it had serious engine issues after finding issue had to argue to get help put it in there shop to get repaired in a timely manner, was told multiple deadlines loosing money After expecting the truck back ,then after they created more issues than initially that they would help more because of the issues and being there so long when I have received the bill to pick up the truck, they did not help after the fact for stuff they said they wasn't going to charge for. Resolution Sought A refund for repair bill that would have never happened in the first place or at least all the extra that was added after the first time it was supposed to be fixed

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