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Stride Bank, N.A. complaints

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324 West Broadway
Enid, OK 73701 | Get Directions

(469) 514-5842

https://stridebank.com/

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Total Amount in Dispute:
$19,894.00

Total Amount Settled:
$0.00

Complaint Experience

43%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

7 complaints against Stride Bank, N.A. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
2	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
1	Unanswered

7 complaints against Stride Bank, N.A.

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8/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

7/17/2025

I won 2000 dollars on a online casino and when I saw on the chime Mobile app that the funds was put on to my mobile chime app account I could only withdraw 200 dollars !.'i then receive an email from chime stating that my account has been closed! I have an overwhelming amount of screenshots of all of my chat sessions with chime on the mobile app that show that chime told multiple lies fraud and fraudulent activity and theft was committed against me! I gave gave stride bank a month to return the funds a reopen my account and allow me to withdraw my funds! All I get from them is the same computer generated responses! As :I have already stated if need mbe I will be glad to show anybody screenshots of my chat sessions from Stride Bank and chime! Resolution Sought I did only want the the 1,800 dollars that I legally and rightfully won from an online casino but for how I have been treated for a month now and still be treated I want alot more!;

5/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,900.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

April 9, 2024 I decline a 74.11 transaction from Walmart. Spoke with agent and confirmed. Next morning I check emails and notice multiple emails from chime stating someone had taken 2 transaction. One in the amount of 2,400 and one in the amount of 2,500. I submitted multiple claims and evidence as well as a police report. Someone stole the last of my tax money that's meant to buy my kids shoes, clothes, haircuts, food and Chime/bancorp/stride refuses to take accountability. Resolution Sought I simply want my money returned, so I can bank with a more efficient bank.

Company Response

4/23/2024

Hello - please email [email protected] Thank you, Stride Bank

Customer Rebuttal

4/27/2024

Sent email 04/27/24

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