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Strikeout Auto Hail Damage complaints

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1005 Grand Avenue
Las Vegas , NM 87701 | Get Directions

(833) 787-4533

https://strikeouthaildamage.co...

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Total Amount in Dispute:
$22,937.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Strikeout Auto Hail Damage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Strikeout Auto Hail Damage

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1/11/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $22,937.00 Amount Settled: $0.00

Customer Complaint

12/15/2023

Took my car (Hyundai Ioniq 6) in for hail damage repair (1005 Grand Ave. Las Vegas NM). State Farm sent a check in that amount (22937.00). After 6 weeks repairs are not done and they may not be in town. I've called Brandon at 269-873-0338 multiple times, left messages and has not returned my phone calls. Brandon Ansari, email is Brandon.ansari@gmail.com Resolution Sought Strikeout has not completed work according to the estimate, so, I would think they would have to return monies and my car.

Company Response

1/11/2024

Per consumer, I received my car from the painter in Las Vegas NM, the owner of the company never called me. But I have my car back. Thank you for your help.

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