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String Financials complaints

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1098 Ann Genesee Street
Lansing, MI 48933 | Get Directions

(877) 560-0361

http://www.stringfinancials.co...

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Total Amount in Dispute:
$3,731.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against String Financials closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against String Financials

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,731.00 Amount Settled: $0.00

Customer Complaint

3/16/2023

I have applied for a loan with this company and the loan was approved, first they ask me for the paper work fee wish is 491 $ , and 1500 for the closing fee before they deposit the money in to my account so they told me it take 24 hours and money will be in my account after 72 hours I call to find out why I haven't received my money yet the company manager told to hold on line and she going to find out. She told the bank hold the money that I have to pay for bank transaction fee wish is 1740$ and I have her after that if I am to to receive the money she said yes in 24 hours and she email me the assurance letter so up to now I haven't received any money when I call she refuses to talk to me and she is going to return my call. I haven't received my approve loan neither my money I send it to them. Resolution Sought Return my 3731$.

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