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Stripe, Inc. complaints

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510 Townsend Street
San Francisco, CA 94103 | Get Directions

(877) 254-4179

http://www.stripe.com

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Total Amount in Dispute:
$17,242.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against Stripe, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against Stripe, Inc.

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7/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

6/23/2025

They scam my company every time & say it will be 48 hours then it turns into 14 days , I have a 70 year old teacher paying for tree work & they said it's possible fraud & he does nothing wrong Resolution Sought Let everyone know they are a scam and keep people's money for way longer than needed and this is the 4th time, I deal with old people who have money and are honest retired people who I trim there trees!

5/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,955.00 Amount Settled: $0.00

Customer Complaint

4/25/2025

I am writing to file a complaint against Stripe regarding the wrongful blocking of my account and withholding of funds. On Wednesday, March 19, I sent a Stripe payment link to my customer, Brian, for $2,954.29—payment for proceeds from an auction he held on my behalf. Brian completed the payment without issue. However, within 24 hours, Stripe blocked my account, citing vague suspicions of fraud—despite the fact that I have full documentation and proof that the customer voluntarily paid me for a legitimate business transaction. Prior to this, I had successfully received and withdrawn $200 through Stripe without any problems. It appears that only after receiving a larger amount, Stripe suddenly flagged my account and froze the funds. What's worse is they are refusing to either release the funds to me or refund them to the original sender, leaving both parties in limbo. I have contacted Stripe support multiple times and received no meaningful help—only automated or scripted responses claiming the matter is closed. This is completely unacceptable, and I am demanding immediate action to either release the funds to me or return them to my customer so he can pay me another way. Resolution Sought pay me my money or refund the sender

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