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510 Townsend Street
San Francisco, CA 94103
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(877) 254-4179

http://www.stripe.com

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Total Amount in Dispute:
$19,767.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

10 complaints against Stripe, Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
10 Unanswered

10 complaints against Stripe, Inc.

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5/21/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,955.00 Amount Settled: $0.00

Customer Complaint

4/25/2025

I am writing to file a complaint against Stripe regarding the wrongful blocking of my account and withholding of funds. On Wednesday, March 19, I sent a Stripe payment link to my customer, Brian, for $2,954.29—payment for proceeds from an auction he held on my behalf. Brian completed the payment without issue. However, within 24 hours, Stripe blocked my account, citing vague suspicions of fraud—despite the fact that I have full documentation and proof that the customer voluntarily paid me for a legitimate business transaction. Prior to this, I had successfully received and withdrawn $200 through Stripe without any problems. It appears that only after receiving a larger amount, Stripe suddenly flagged my account and froze the funds. What's worse is they are refusing to either release the funds to me or refund them to the original sender, leaving both parties in limbo. I have contacted Stripe support multiple times and received no meaningful help—only automated or scripted responses claiming the matter is closed. This is completely unacceptable, and I am demanding immediate action to either release the funds to me or return them to my customer so he can pay me another way. Resolution Sought pay me my money or refund the sender

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12/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $446.84 Amount Settled: $0.00

Customer Complaint

11/14/2024

I got a payment of R $2,582.91 BRL (~US$ 446.84) from a customer on September 30 using his VISA credit card, and immediately my account was blocked, together with the funds (that were not refunded in due time). Resolution Sought I request an immediate (late now, but later than never) refund of the respective value to the customer's credit card, or; Release the funds to my account so I can provide the customer products he desires.

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