Complaints for Stuff-4-Kids in El Toro, CA - 61000919

P.O. Box 1060
El Toro, CA 92630 | Get Directions

(949) 454-1307

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company refused to pay for sample bibs that were completed. One complainant alleges failure to explain that sample bibs must be returned for approval prior to getting paid.The company responded by issuing a refund to one customer and stating to another customer that no shipment of bibs was received.The company responds to another complaint by stating the customer never returned the kit or requested a refund.The package explains that a sample bib must be sent in advance for preview. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against Stuff-4-Kids closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Stuff-4-Kids complaints