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Stuff Ur Storage complaints

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651 Eastgate Road
Henderson, NV 89015-2613 | Get Directions

(702) 766-4434

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Total Amount in Dispute:
$114.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stuff Ur Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stuff Ur Storage

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3/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $114.00 Amount Settled: $0.00

Customer Complaint

2/16/2022

I stored some furniture and personal belongings,apt furnishings in this storage facility, with a signed agreement on rent about 4 or 5 years ago.The business was sold to storage pros.out of Calif and Nevada.Now this new management has been charging me a convenience fee to pay my bill over the phone.Also has raised my rent by $5. 6mos ago,and now has just raised the rent again by $20. Seems to be a seasonal raise.i use to have a 10 day grace period on the contract,not any more they won't honor it.The storage manager has not just taken my payment without an argument starting,i said I would have to pull my storage out due to his raises.i don't know if he is raising rent on everyone.Nothing has been honored on my agreement that I signed,as far as rent goes.I am currently out of state and my relocation address fell through.Moving my furniture is a huge inconvenience at this time.I drive in from out of state and My gate code doesn't work and that started an argument.I arrived 2 days after my rent due date on 5th.Then manager states everyone's due date is on the 1st.So now I'm getting raises where I can't afford it anymore.its covid right now. That's a really lousy thing when you have a signed agreement (and they won't Grandfather my contract.) ,I'm staying in a motel till I find place to live.finding people to move furniture is expensive.apartment to put it in. I haven't totaled up the few late fees and raises .and convenience fees.Manager says fine with him,if he loses my busines Resolution Sought Honor my contract that I signed with previous owner. And fix my entrance code on line and at facility. I signed to one certain price that ,I shopped around for.storage number G215.rent is always paid.I never had a problem with previous manager with old owners.

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