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Stump Adventures complaints

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PO Box 186
Phoenix, NY 13135 | Get Directions

(315) 551-0836

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Stump Adventures closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Stump Adventures

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8/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/13/2021

After making a good first impression! Joshua the owner of Stump Adventures left with us believing that the job was finished. After we cleared away the debris I found out that there was still parts of the stumps above ground level! After contacting Joshua several times and he agreeing to return and finish the job eventually he stopped answering the phone and returning my messages! Not finishing the job was one thing but leading me on for weeks after and lying to me makes me believe that he has done this before and will do it again! Resolution Sought I believe that stump adventures did not finish the job and therefore did not deserve to be paid! I eventually had to hire another company and pay twice to complete the job! I paid stump Adventures 300.00 and then had to pay another 300.00 to get the job completed!

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