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Subaru of Spokane complaints

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423 West 3rd Avenue
Spokane, WA 99201 | Get Directions

(509) 625-3232

https://www.subaruspokane.com/

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Total Amount in Dispute:
$460.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Subaru of Spokane closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Subaru of Spokane

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1/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $460.00 Amount Settled: $0.00

Customer Complaint

12/6/2023

I bought my certified pre owned car on 10 14 23. They have had my car 6 of the 7 weeks I have owned it. Had a rattle that needed to be found and fixed. They stated 3 times over 5 weeks that it was fixed but it wasn't. My husband picked up the car all 3 times, still rattling. I actually provided them a list of things to check for on 11 24 23. They finally figured out what the noise was based on the list I provided, I am not a service technician. They fixed it on 12 1 23. I was supposed to finally get my car back. They hit a car inside their shop, which caused light to be broken, and damage, scratches on front bumper. So now I sit and wait for who knows how long until it's fixed. The service team did not keep me in the loop, only would give me answers if I called. The technician did not take the time to figure out my cars noise, they just parked it for a week at a time and moved on to other cars. I finally got service manager David to call me, he is so far refunding me $400.00 in gas money for a huge gas guzzler loaner car. I am asking for an additional $460.00 to be given to me for the first 2 car payments I had to make and I have no car. This is the worst service and lousy follow thru on their end. I am losing patience and am demanding they get my car back to me within 48 hours and $460.00 additional for my first 2 car payments. Service and techs were not professional in my mind, they blew me off constantly with excuses. Please help. Resolution Sought Get my car back from body shop by Wednesday 12 6 23 and back to me. Reimburse my first 2 car payments totalling $460.00 as they have had my car 6 of the 7 weeks I have owned it.

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