Sullivan Super Service complaints

To whom it may concern, I have a following complaint to share with the BBB: I had a basement floor clog. The sewer drain in the basement overflowed onto the basement floor. I called Sullivan Super Service plumbing because they were one of the first advertisements that popped up. I was unable to be present when the plumber from Sullivan Super Survive plumbing came. My father, an elderly man, was there to meet the plumber the plumber never attempted to snake the floor drain. Instead, he showed my father a picture from the camera that he put in the sewer pipe. He stuck the camera in the sewer drain and assured my father that the sewer pipe had collapsed. "Collapsed pipe" was his exact words. My father was unable to distinguish anything from the picture he showed him. The plumber assured that snaking the clog was useless because the pipe had collapsed. He was asking $7,600 - seven thousand and six hundred dollars to correct the problem. Which, consisted of only digging up roughly 4 feet of basement floor. He assured me that he could schedule me as soon as possible since this was an emergency. My father convinced me to get a second opinion because it seemed very high in price. I did get a second master certified plumber to review the problem, and he snaked the clog and flushed it with a line of water and it corrected the problem in an hour time. The problem has been corrected now and Resolution Sought Confront the company that they are robbing people

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