Find a reputable business?

Complaints and Resolutions

Summerhauls.com complaints

Read Complaints File Complaint View Full Report

332 E Evelyn Avenue #332
Sunnyvale, CA 94086 | Get Directions

http://www.summerhauls.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$124.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Summerhauls.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Summerhauls.com

Sort by

2/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

1/31/2022

I ordered a winter coat from summerhauls, when it got delivered over a month later and i opened the package I saw that the coat is very very low quality and it isnt even the right coat, I tried to return it but was told "since there isnt anything wrong with the coat can you keep it?" It has less insulation than most sweatshirts and i paid for and it isnt even the coat i wanted Resolution Sought I want my money back, and im willing to send them the coat back

5/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $54.00 Amount Settled: $0.00

Customer Complaint

4/16/2021

Product was never sent or money was refunded. Resolution Sought Give me my refund.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile