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Summerwinds Resort Services, LLC complaints

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3179 North Gretna Road
Branson , MO 65616 | Get Directions

(417) 332-3250

http://www.summerwindsresorts....

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Total Amount in Dispute:
$284,755.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against Summerwinds Resort Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
12	Unanswered

14 complaints against Summerwinds Resort Services, LLC

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6/1/2025

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

We are seeking your assistance regarding ongoing issues with Capital. Despite repeated efforts to resolve matters directly, they continue to mislead and frustrate us, leaving us feeling trapped and exploited. When we signed up, Capital misrepresented maintenance fees. We explicitly asked about yearly upgrades and were falsely assured there would not be significant increases. Unfortunately, this was only the start of their deceptive behavior. They constantly push us to attend meetings claiming to teach us how to use our points. Instead, these sessions are high-pressure sales pitches, urging us to buy more points or upgrade, despite our clear refusal. Their customer service is equally poor, with questions dodged or directed to an unhelpful 1-800 number. Every interaction with their representatives seems to result in account errors, causing even more confusion and stress. Resolution Sought All we want now is to exit the timeshare and move on. However, they are demanding additional fees just for us to leave. This isn't reasonable—we're not asking for anything other than the chance to walk away without incurring more costs.

5/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $42,320.96 Amount Settled: $0.00

Customer Complaint

4/11/2025

I would like to formally file a complaint against Capital Vacations regarding our Stormy Point timeshare. Despite repeated efforts to cancel due to financial hardship and personal circumstances, the company has been uncooperative. When purchasing the timeshare, we were misled into believing we were buying a deeded cottage and could use it anytime. Instead, we discovered our usage week is in January or February, when we cannot travel due to farm responsibilities—a fact undisclosed during the sales process. We were also falsely assured that upgrading to a four-bedroom unit would make the property easier to resell, only to find reselling is nearly impossible. Our financial situation has deteriorated drastically due to ongoing droughts, declining crop prices, and rising farming costs. At the same time, the $1,100 monthly timeshare cost is unsustainable. Additionally, health challenges, including my husband's multiple surgeries, make travel unrealistic. Despite explaining these issues, Capital Vacations refuses to cancel the contract, showing no compassion for our financial and health struggles. We feel trapped in an agreement that no longer aligns with our needs or financial capacity. We request the Better Business Bureau's assistance in canceling our timeshare contract without further financial obligation, which we believe is a reasonable solution given our circumstances. Resolution Sought Cancel my account

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