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Summit Utilities complaints

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1400 Centerview Drive, Suite 100
Little Rock, AR 72211-4350 | Get Directions

(800) 992-7552

https://www.summitutilities.co...

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Total Amount in Dispute:
$4,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Summit Utilities closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Summit Utilities

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3/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

2/29/2024

I moved from my home on Nov 15 2023. The home was empty from November 15 until January. Summit Utilities billed me a $800 bill when my bill was only $200 when I moved from my location and told me if I do not pay that bill they will not connect my service although I did not run up that bill. . Resolution Sought I would like for them to credit my account.

2/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

The first gas bill they sent when they were telling us not to worry about it an they said they had got it straight out an they send me a new one it was 1800 that was not right I try working it out but they said no I am retired on a fix income needs help getting my gas on it's been off for 2 months it's cold in my house please help I am a veteran. Resolution Sought Work something out for my gas to be back on that's all I don't want to be homeless please help me thank you very much Amen.

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