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Summit Utilities Inc. complaints

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10825 East Geddes Avenue Suite 410
Centennial, CO 80112 | Get Directions

(720) 981-2123

http://www.summitutilitiesinc....

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Summit Utilities Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Summit Utilities Inc.

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2/22/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

1/27/2023

Summit utilities came to my home digging and cut my water pipe putting down a gas line now I don't have water or gas at my home because of the misconduct that summit utilities has done and looking over it but I still have all paperwork to show and my yard will show the rest. Resolution Sought For summit utilities to get InTouch with Earle water, so I can have my water back so I can get government help for my gas I don't have water or gas because of summit utilities misconduct and I'm just come back home to this something that should have been taking care of by summit utilities this is public people they doing wrong and saying there not when some of us have the facts I do.

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