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Sun Communities Inc complaints

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27777 Franklin Road # 200
Southfield, MI 48034-8205 | Get Directions

(248) 208-2500

http://www.suncommunities.com

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Total Amount in Dispute:
$72.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sun Communities Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sun Communities Inc

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12/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $72.00 Amount Settled: $0.00

Customer Complaint

12/5/2022

They are charging me for a cable bundle and I done everything they asked. Now I have to go in person to give them a receipt. When it was ok for an email. Then that wasn't good enough they needed verification that I returned the equipment., so I sent them that email. That wasn't good enough so then I was asked to bring in the receipt. Resolution Sought Let me move without an unsatisfactory mark on my credit report.

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