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Sun Gold Power complaints

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25801 Rockaway Blvd.
Jamaica, NY 11434 | Get Directions

(888) 427-9676

http://www.sungoldpower.com

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Total Amount in Dispute:
$4,604.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sun Gold Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sun Gold Power

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12/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,604.00 Amount Settled: $0.00

Customer Complaint

10/25/2023

Does not honor 30 day return. Has no phone # for customer support. Does not honor warrantys. If you request RMA within the 30 Day period they string you along with questions that have nothing to do with returns. They scam you out of warrantys & returns. Requested to return item/Defective/not to spec. within 30 day period. The phone # listed , will not pick up calls or return calls. Emailed many times and got the run around. Was swapped between 4 service agents . Was told due to illness in family that my request would be delayed ???. Was asked to sent pictures of problems. Sent many Pictures and requested RMA Several times. Then was asked to sent videos of problem. Sent Videos, 9 total and 18 Pictures that showed Defective/ Bad product . Was asked to send picture of shipping carton and Pictures of any damage . I sent all things that they requested. They Offered Repair Parts Which Were On Back Order. ( Been on Back Order For 5 Months Now) I Emailed them Several Times request When the parts Would be in . I tried in good faith to fulfill everything they asked. I requested an Rma to Return Item For refund Within the Thurty Day Period but they assured me that they would have service Parts Soon. , but still Would not Issue me a RMA. In there return Policy states, that no Item will be accepted with out a RMA. They are Asking me to pay for return Shipping Cost on a defective/ Warranty item and I did request a RMA before the 30 Day Return Window. They wanted to sent me parts to r Resolution Sought Pay return shipping & refund.

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