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Sunbelt LLC complaints

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449 West Silver Star Road #841
Ocoee, FL 34761 | Get Directions

(407) 674-1852

http://www.sunbeltpros.com

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Total Amount in Dispute:
$2,790.00

Total Amount Settled:
$1,615.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Sunbelt LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Sunbelt LLC

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,175.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

I moved into an apartment February second through this business. I was advised move in would cost $625.00 x 3. I came to the apartment with $1500.00 cash and the agent Sean advised me I would get my lease later. I received the lease and it showed I was charged $1500 which included a $500 pet fee amongst other charges I was not aware of. It also showed I owed a remainder of $1175 which was a $475 maintenance fee and a $700 service charge. Keep in mind I already paid $1500. This house was listed for $625 monthly and now they added on extra fees and it is $825 monthly. (Not including the $1175). I moved in Feb 2nd and I was told everything would be fixed. My windows do not open. My sink leaks. My fridge does not work. My lights in most spots do not work. There's bugs. Someone else left urine all over my bathroom and toilet which I had to clean and is a health hazard. Someone kept glass all over the kitchen floor which I got cut on trying to clean it up. Why did I pay a maintenance fee if I did the maintenance? It's been three weeks and nothing has been done I have put in numerous requests and nothing. 3 weeks still no fridge. Still a leaking sink. This is insane to run a business like this. Too many health hazards. Thank you for hearing me out. Resolution Sought Compensation and for the business to actually help people!!

5/13/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,615.00 Amount Settled: $1,615.00

Customer Complaint

4/18/2022

I sent them the deposit of 1615.00 on February 3, 2022 to reserve a house to rent 2 weeks later I called to see when I could move in and they had rented the property out to someone else. I asked for my deposit back have been going back and forth with them here we are April 15th 2022 and I have not received my deposit back. Resolution Sought To receive my deposit back.

Company Response

5/13/2022

Per consumer, After 4 month's they finally sent my refund via mail. I also think is because of the report I made towards the company. Thank you

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