Find a reputable business?

Complaints and Resolutions

SunBuggy Fun Rentals complaints

Read Complaints File Complaint View Full Report

6925 Speedway Blvd C106
Las Vegas, NV 89115 | Get Directions

(702) 644-2855

https://www.sunbuggy.com/lasve...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$508.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SunBuggy Fun Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SunBuggy Fun Rentals

Sort by

8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $508.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

My brothers and I were supposed to experience a three hour ATV experience in the desert. Instead of taking the free shuttle, we drove ourselves . After only 5 minutes on the ATV it broke down. They had no replacement ATVs. My brother and I had to ride passenger in a 4 seater dune buggy with the instructor until the other riders in the tour were finished. We did not pay $200 a piece to ride passenger let alone not even an ATV. I explain to management what happened was offered a dune buggy ride imsteas of a refund. We declined because we had a plane to catch the next morning and a dinner/show that we already paid for to get to. I was told I would receive a full refund but issue was we purchased our tickets through Groupon. While in Sun buggy's home office. I reached out to Groupon and explain the situation. Groupon responded that Sun Buggy needed to send them an email authorizing the refund. I was then provided an email by Matt at Sun buggy who told me that within 24 hours he would respond personally to Groupon to issue the full refund because he had to wait to corroborate with the instructor that the ATVs did break down out on the course. Of course, Matt never sent an email to Groupon or answered any of my calls and emails. It's been over a month and they have yet to respond to any of my requests for the refund. This is very unprofessional . They did not provide the services outlined in the contract. Please help. Resolution Sought Provide me a full refund as promised.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile