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SunCo Solar Solutions, LLC complaints

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10 Bond Street Suite 415
Great Neck, NY 11021 | Get Directions

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Total Amount in Dispute:
$16,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SunCo Solar Solutions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SunCo Solar Solutions, LLC

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1/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

Solar company installed a faulty roof that leaked when it rained and caused extensive damages to the interior of my home. I had no leaks prior to Sunco installing a roof. The ceiling on my 2nd floor got damaged as a result. The company promised to repair the roof and ceiling but did not kept their word. I tried to resolved the issue with SunCo but they kept using delayed tactics. After waiting for several weeks for SunCo to resolve the leaking conditions, I had to hire a professional roofing company to install a new roof to stop the leaks. Whenever it rains to prevent further damages to my home After waiting for several weeks for SunCo Solar LLC to resolve the issue. Resolution Sought Replace and repair my ceiling, and cancel all loan and reimburse me for the cost of roof repairs.

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