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Suncor Solar complaints

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251 West Nine Mile Road
Pensacola , FL 32534 | Get Directions

(850) 530-7970

http://www.suncorsolar.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Suncor Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Suncor Solar

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3/23/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/17/2022

Sunsolar led me to think I would get a government credit of 23000.00 . Now I find out I can't get the credit. This was what moved me to get the system. I gave the salesman all my information. She knew I was retired. Resolution Sought Put me where I should be. I should only have to pay $147,00 per month.

Company Response

3/10/2022

Hi, this is Aiana with Suncor Solar support staff. Could you please provide us your name or contract details so that I can verify this issue and work towards a resolution for you? Thank you!

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