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SUNERGY complaints

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7625 Little Road, Suite 200a
New Port Richey, FL 34654 | Get Directions

(727) 375-9375

https://gosunergy.com/

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Total Amount in Dispute:
$77,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against SUNERGY closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against SUNERGY

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11/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

10/11/2023

We got solar panels from them, they haven't been working for the last six months. We have been calling the company to come and repair but failed to apply for a permit from the City of Cockrell Hill. The company(SES) and us were given a ticket. Repair was canceled that day. Ever since the the ticket was giver Sun energy has failed to repair the panels. We have been paying the light bill that has been over $500+. Resolution Sought Repair, make up for the bills we have paid and forward.

8/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $72,000.00 Amount Settled: $0.00

Customer Complaint

7/25/2023

I got solar for this company and it is just sitting on my roof not doing anything my FPL bill is still high when I contact them they saying it working fine FPL is saying different. I signed a lease with the company for solar and it's not producing and they refuse the come out and check on it Resolution Sought Help me get my money Back and get the solar panels off my roof

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