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Sunflower Paving Inc. complaints

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6800 SE Forbes Avenue
Topeka, KS 66619 | Get Directions

(785) 856-4590

http://www.sunflowerpaving.com

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Total Amount in Dispute:
$2,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sunflower Paving Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sunflower Paving Inc.

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8/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,400.00 Amount Settled: $0.00

Customer Complaint

8/2/2022

On April 29th I awoke to find my slate block/capstone mailbox laying the ground in several pieces. I have spleen with this company repeatedly and after months it was supposed to be completed today 7/30. It is still not completed and while they extended the date I have very little faith since August is in a few days and that 5 months. Resolution Sought Repeatedly I have just ask for my mailbox to be fixed. The requires a new base capstone and a few pieces of slate as I authorized use of my old slate to rebuild.

Company Response

8/8/2022

The repairs have been taken care of at the complainant's property. The issue is closed. Thank you

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