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Sunnova Energy Corporation complaints

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20 Greenway Plaza, Suite 475
Houston, TX 77046 | Get Directions

(855) 277-6379

http://www.sunnova.com

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Total Amount in Dispute:
$71,296.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

14 complaints against Sunnova Energy Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

14 complaints against Sunnova Energy Corporation

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11/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/13/2025

The vendor provided equipment has not function in several months. We are being billed for the equipment but it does not work. We are not generating any solar power and have not been doing so in the past several months….we requested that it be fixed and it has not been fixed several months have gone by with no action at all. Resolution Sought I would like the contract canceled and all of the vendors equipment removed from my house. This is fraud. We were promised that there would be some sort of offset with our power bill, but we are seeing absolutely no benefit to this whatsoever. It is only benefiting the vendor and we are being ripped off.

10/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/11/2025

Consumer alleges she has not had service for 7 months and it's impossible to get a technician out to their home. Cosnumer has had a lease with your company for about 10 years for solar panels. Not once has her system been serviced. As of February 7, 2025 she has not had solar signal for her panels. She has called numerous times trying to a technician out to repair the problem however no one is available. She cannot get a date and time of when someone can be out. She has been paying faithfully up until yesterday. She completely stopped payment because she has not had service for seven months. Consumer wants this issue resolved immediately and reimbursed for the months without service. Resolution Sought Consumer wants this issue resolved immediately and reimbursed for the months without service.

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