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Sunny's House of Pizza and Jillian's Pub complaints

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6 King Square #3317
Whitefield, NH 03598 | Get Directions

(603) 837-9900

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Total Amount in Dispute:
$24.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sunny's House of Pizza and Jillian's Pub closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sunny's House of Pizza and Jillian's Pub

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8/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $24.47 Amount Settled: $0.00

Customer Complaint

7/26/2021

We ordered two steak& cheese subs both with mayo one with green peppers and onion & one with mushrooms & lettuce. We also ordered two orders of french fries. The order was a pick up and we live 1 min down the road. When we sat down to eat we noticed our order was wrong and our food was Cold. One of the subs had no mayo and it states so on the bag. The problem is when I called we spoke with a young girl who eventually told us to bring in the food for a remake of the order. We where in our way when I got a call from the owner Jillian who was immediately very defensive and aggressive with us saying that the order was made right because she she made it. I could not get word in edgewise to tell her there was no mayo on my sub. And that our fries were cold. I finally told her that I work In restaurant business and that you don't speak to customers like this apparently she didn't like that because she told us to keep the food and to keep our business. Resolution Sought Refund.

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