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Suno Inc. complaints

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17 Dunster Street, Floor 4,
Cambridge, MA 02138 | Get Directions

https://suno.com/

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Suno Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Suno Inc.

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3/19/2026

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

2/23/2026

I've never heard of suno inc and have never had an account with them but they somehow debited my account for three 30$ charges totalling 90$.ive made attempts to resolve it with them but no response.google says they are repeatedly charging people fraudulently in different ways including unauthorized debits.i don't even know how they got my info? It was charged to a virtual account I have with my bank.its only used for online purchases and at the time I had never even used the virtual account.please help! Who even charges three different times within 2 minutes of each other? If I owed you 90$ you would charge me once for 90$ not three different debits for 30$ a piece.they don't even have a service that's 30$ or 90$. Thanks Marcus hayes Resolution Sought I would love to just get my money back.its fraud.

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