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Sunoco complaints

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237 Lake Avenue
Elyria, OH 44035 | Get Directions

(440) 657-5333

http://www.sunoco.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sunoco closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sunoco

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11/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/3/2022

Every day at this location on Lake Ave. Elyria, Ohio they change their prices depending on customers. You could buy something the first time for 1 dollar , come back in 20 mins and now its 1.25 . The middle eastern man has at least 4 or 5 of his friends and family members working there, they each charge a different amount. They will make you wait at the counter to pay for gas or anything while they pray. They scream at you, cuss at you and its beyond ridiculous and we've had enough. Resolution Sought

Company Response

11/1/2022

I am Asim the owner of this gas station. I am sorry you feel this way about us. Firstly, I would like to clarify a few things. I only have two employees who work here. One works during the day and the other during night. Prices may change because of inflation but we never change the price on the same day. We do not make customers wait to pay, maybe we were in the restroom or restocking. We also do not yell at customers, and we always keep calm. Please feel free to come back at your convenience. I will give you $20 credit for your troubles.

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