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Sunoco Gas Station complaints

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220 Center Street
Wheelersburg, OH 45694 | Get Directions

(740) 574-4552

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Total Amount in Dispute:
$31.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sunoco Gas Station closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sunoco Gas Station

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3/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $31.27 Amount Settled: $0.00

Customer Complaint

2/15/2022

New Year's Eve/daytime..I went into Wheelersburg Sunoco..used the ATM and thought I had purchased the 2/$3.33 MTN Dew sodas..CashApp debit card I used to check out..the red headed cashier instead, charged me $31.27..no receipt offered..I trusted her and left.. carrying my 2 sodas..when I called and I have screenshots..3 times..the manager yelled at me and screamed ,"no thieves work here" among other things .YES, they do! They would not listen .I think they did this purposely..after being screamed T, I didn't call again..I turned it into CashApp, sent screenshots..what they asked for, I did..they ended up telling me I have to wait for days..to get something started if they refused to refund.. I've received nothing from Sunoco but a message saying the station is independly owned, or something..and they sent info to the owner..nothing! Cameras in the store would have shown the cashier putting her hand on machine while my card was in it; she came around to the machine from cash register.. I'm not being stolen from! I'm 70 years old..I had on a pink ball cap that says TN Lottery..and I do not own a car..I did not purchase anything but the sodas.. Resolution Sought I want my $31.27 back and an apology from those 2 workers.

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