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Sunpro Solar complaints

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2035 Royal Lane, Suite 200 & 205
Dallas, TX 75229-7206 | Get Directions

(833) 409-1007

https://www.gosunpro.com/

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sunpro Solar closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sunpro Solar

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1/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

I signed a contract with SunPro Solar for solar panels. They had a promo if I signed at that time. The paper I signed said I would get a check mailed directly to me after installation and once they received payment if full. My system was installed 7/2021. My financing is complete..I just made my 4th payment to the finance company. When I inquired about my promo check I was told 4 to 6 weeks. Then when I inquired during the 5th werk Sunpro tells me those go out 8 to 10 weeks after the city grants permission to operate. My permission to operate was done Sept 29 2021. When I inquired during week 10 they tell me it will be 2 more weeks. The papers I signed did not state any of the above deadlines. When I emailed Sunpro again week 11 she stated she forwarded my complaint to her mgmt and the dept that handles the checks to expedite. Next week is week 12.....still no check and no response from my last email to Sunpro. Their delays have caused me to have a financial burden as I had time sensitive plans for that money Resolution Sought Overnight the money that they owed me 3 months ago and honor the signed documents...make this right because they have a very dissatisfied customer. I also missed out on some referrals due to Sunpros constant delays through this whole ordeal.

Company Response

1/14/2022

Company states: Ms. Horton received both checks. However, her banking institution put a hold on the check that was $7000 due to the amount. As of today, that check has cleared our account and she would need to reach out to her banking institution to see if it was released. Sunpro is not a member of this website and handled the complaint internally with our accounting department.

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