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Sunrise Chevrolet Buick GMC at Collierville complaints

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4605 South Houston Levee Road
Collierville, TN 38017-9006 | Get Directions

(901) 410-5899

https://www.sunriseatcolliervi...

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Total Amount in Dispute:
$5,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Sunrise Chevrolet Buick GMC at Collierville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Sunrise Chevrolet Buick GMC at Collierville

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11/2/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

10/2/2023

Downtown Nashville Nissan, Mr. Jarred Meckley , 1-615-248-5100, look at my car. And this is what he said was wrong with it . The rt. Side axle, rt side lower control arm assembly, rt. Side strut assembly, rt. Side front knuckle assembly. We just bought this car a week early. It broke down in Nashville. Resolution Sought To fit the car right. Not half fix it just to get it on the road. I have a little baby riding in the car. Don't just bring it in another shop to have it half fix it. You playing with people life's.

Company Response

11/2/2023

Per consumer states; Please be advised that my complaint has been resolved in an amicable manner. The company took car back and it has been fully repaired. Thank you,

7/26/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

I put a down payment on a 2012 GMC TERRAIN in FEBRUARY 2023. I've only made three payments and I took to have the oil checked there was no oil in the truck, I've had to put front and back brakes on the truck and new spark plugs and now the truck is jerking and cutting off. I was told that the truck was going to be checked from bumper to bumper for any problems or issues I think that was a lie just to sell the truck…They didn't even allow me to test drive it or anything…I feel like they took advantage of me and did whatever it took to get rid of the vehicle…I to top it all off the check engine light on and that should not be on…I've only had this truck for three months and need help because Sunrise doesn't care about what I'm going through. I've talked to someone about the issue but no one is returning my calls or showing any concern at all. Again I feel that the took advantage of me because it's a dealership full of men laying in wait for women like me who are desperate and needing decent transportation and they sell you an unreliable non dependable vehicle. I really need my vehicle because I work a full time job and I'm a single grandmother who as custody of six grandchildren who also benefits from the vehicle. I'm in desperate need of help I can't afford to pay a note and pay for expensive repairs that I shouldn't even be paying for this early in driving the vehicle… Resolution Sought I would like them to help me with the repairs and to make sure I don't have any issues or problems with the vehicle for awhile…I know the truck is a 2012 but I didn't think a dealership like Sunrise would sell someone a raggedy vehicle…I just want my truck fixed and I don't want to have pay for it

Company Response

7/14/2023

Ms. Jones purchased the vehicle on February 25. She brought the vehicle back in to us a week later with a check engine light on. We found the catalytic converter was not operating properly and we replaced it at no cost to you. She brought the vehicle back a month later with the check engine light on again. We found error codes for the O2 sensor. We replaced both O2 sensors, again at no cost to her. Now, she brings the vehicle in with 123,000 miles on it. She has driven 10,000 miles in 3 months since the vehicle was in our dealership. She purchased the vehicle with 110,000 miles. She's driven the vehicle 13,000 miles without changing the oil. We recommend changing the oil every 5,000 miles. When she brought the vehicle in to our dealership yesterday, the oil was extremely low. We topped off the oil and that was the only problem we saw. However, she needs to change the oil and filter properly with the correct oil and perform proper maintenance. We can't be held responsible for a vehicle that is not properly maintained.

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