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Sunrise Sanitation Services complaints

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105 South 2nd Street Second Floor Suite 4
Oakland, MD 21550 | Get Directions

(301) 923-4758

http://www.sunrisesanitation.c...

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Total Amount in Dispute:
$590.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Sunrise Sanitation Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Sunrise Sanitation Services

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2/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2024

we paid our bill then in November they did not pick our trash up for four weeks and have been picking up the neighbors and they are refusing to pick ours up and it is ridiculous because since I have been living where I've been at and we have paid the bill in the last six months, they've picked it up three with the bill being paid. and I just found out that we are not the only ones in our area that is having problems with this Resolution Sought I would like to see them do what is right and actually pick up the trash like they are supposed to instead of taking and bill being paid and then them not picking up for four weeks picking up for a week or two and then oh your bills due and you never paid it and not sending out bills to people and then telling them they've not paid the bill because they have not sent us a bill or anything

1/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $590.00 Amount Settled: $0.00

Customer Complaint

12/14/2021

Sunrise sanitation stolen money out of our debt card for service we did not receive Resolution Sought Refund me The full amount of $ 590.00 and or Shut down the business until forther Notice. ( The time to refund is by December 16 2021 by 1: 00 pm )

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