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Sunrun complaints

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225 Bush Street Floor 14
San Francisco, CA 94104 | Get Directions

(833) 394-3384

https://www.sunrun.com/

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Sunrun closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Sunrun

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

I was misled and given False information in other words Misrepresented the True Facts. Mr. Oscar Hernandez. Sunrun ID #1757289135 State Sales Registration Number : 119615 Did not fully disclose the entire details of the Lease. He did this to trick me into signing which I did. I was never given a Paper Copy of the Leasing contract. Common sense , The Lease He had me sign Electronically is something it had taken me almost 3 years to fully understand . I am very disappointed that someone such as Oscar Hernandez would take. Full advantage and allow me to sign such A lease. If fully explained I would have Purchased the entire System and Become the OWNER of the Solar System. It makes no Sense why A Home Owner would be Okay with such a Contract that would give up all their Benefits to Sunrun and also allow them to Profit from all because I was Misled by a Dishonest Misleading. Information provided by Sunrun's Sales Representative. I Resolution Sought I would Ike To Either Buy Out this Lease at my Price Taking into consideration ehat Sunrun has Profited already. 2. Get out of this Horrible Lease that Mr. Oscar Hernandez would not offer his own Family. I was taken advantage of and this need to be addressed.

8/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/8/2022

I purchased the solar panels and the roof through Sunrun I complain about leak when it rained and I'm still paying electric bill even when it's almost a year since I installed my solar panel Resolution Sought I like the company to fix that issues and reimburse me the money that I'm being paid to Edison for the past

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