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Sunset Chrysler Dodge & Jeep complaints

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1202 Sunset Drive
Grenada, MS 38901-4020 | Get Directions

(662) 442-4098

http://www.sunsetchrysler.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sunset Chrysler Dodge & Jeep closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sunset Chrysler Dodge & Jeep

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8/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

My complaint is that I purchased my vehicle the last week in April. Two weeks later I took my vehicle back because the automatic start light came on. I took it up there and the manager Jake came out and looked at it and said . To bring it back Monday it's nothing serious they will take care of it. I kid you not two or three weeks later I took it back once again for the same thing. So after I took it up there they said that they had to order a part for it after they kept it overnight. Then my hood light came on. So then they instantly say that the hood sensor had gone out. So all of this was charged to my warranty that I purchased not knowing that I was going to have a fee to pay once I use the warranty. So after the part came in I took it back back they supposedly fixed it . The next day I went to pick it up and I road around in it. That following day I had to take it back again for the same light. They told me to sit in the waiting room while they really patched something up because it's on again. This has been the most humiliating thing that I have had to happen to me in a while. Resolution Sought I would like for them to fix the problem or give me an option to get another vehicle without being upside down and for them to pay for my tag. Because this was there fault that they sold a vehicle that wasn't up to part.

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