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Sunset Finance complaints

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726 Bankhead Highway
Carrollton, GA 30117 | Get Directions

(770) 214-9013

http://www.sunsetfinance.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sunset Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sunset Finance

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11/8/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/24/2021

I took out two loans from this company. Unforeseen circumstances caused a garnishment on my wages during the pandemic. The company has been paid in full through the court and they still call my references everyday sometime multiple times a day. I called to ask why the associate did not identify herself she looked up my account and told me they have received no payments on my account. She had no idea that the company handled it through the court. When I explained this she didn't believe me cut me off by putting me on hold without saying anything, then comes back on the phone said she would make a note on the account. I asked why she called my references so much that it was almost harassment she yelled because you gave us your wrong number, didn't ask if my number had changed, and hung up on me. Didn't offer for me to speak to the manager, overall she was very rude and unprofessional. I have been in healthcare for 11 years and I have never seen customer service skills this bad. This woman really shouldn't be the face and voice of this company, it makes them look really bad. Resolution Sought I think this employee should have to take some education courses on professionalism and customer service. Probably even be written up if the behavior is not addressed she will never understand that it's not ok. The manager probably needs to be questioned as to why this is allowed under there watch. Send someone in that isn't recognized and see for yourself.

Company Response

10/27/2021

Company states: We have already handled the issue. Resolved on our end.

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