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Sunset Sealcoating LLC complaints

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1029 Lyell Avenue
Rochester, NY 14606 | Get Directions

(585) 820-5760

http://sunsetsealcoating.com

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Total Amount in Dispute:
$125.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sunset Sealcoating LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sunset Sealcoating LLC

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9/24/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

8/25/2021

I had my driveway sealed by the above company i also had some cracks in driveway filled which i was told by he owner could be done when he came over to my house to look at the job. He never told me the sealer for cracks would be a darker sealer than the driveway sealer was. They also did the apron of the driveway which one day after came through. We did not use the driveway for 4 days to make sure it was dry. thinking it would all blend in. I called this company about 8 times could not leave message mailbox was always full 2 weeks ago i received a call from a woman who works for them telling me that the owner Joe would be down to my house to assess the driveway and give me a call to let me know what action they were going to take to date i have not heard from them much less seen anyone to give me some answers. I am a senior citizen on a fixed income takes me awhile to save up $125.00 to get this done i would never ever recommend this business to anyone. Bad way to do business to date i have not heard from them or seen anyone Resolution Sought To contact me and do something about this matter i certainly do not intend to pay anymore money for this disgusting job

Company Response

9/24/2021

Consumer emailed: Yes i settled it with him by telling him i did not want him or anyone from this company on my property after he screamed and yelled at me on the phone couldnt get a word in edgewise unless i screamed over him. he was very rude i really don't know how they keep cuatomers i have never in my life dealt with a company or person like him i would have thought he would have tried to settle this in a adult manner not telling me i tried to ruine his business he also said he told me about the cracks and the asphalt not being the same color i told him he never did all he did was come and look at the job discuss what was going to be done fill in cracks and do apron of driveway which by the way he said the apron was not my property i said what its is in front of my screen doors to my garage i thought right a way he dosent know what he is talking about. anyway he also said he told me he gave me a break for 125.00 it should have been more listen i trusted him and if i thought it was a fair pricei would have paid for it/ by the way i another company seal driveway 2 yrs ago and was charged 125.00 so what was the deal / yu dont treat cuatomers like that especially i ppaid cash no questions asked so please consider this matter resolved and close the file dont want any more aggravation with this matter anymore

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