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Sunshine Cafe complaints

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1400 National Road
Richmond, IN 47374 | Get Directions

(765) 962-1076

http://www.sunshinecafe.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sunshine Cafe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sunshine Cafe

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4/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/21/2022

Called at 830 pm to place a carry out order..the gentleman said can you be here before 9pm we close then..I said well I live 2 blocks away..but I don't see how that matters your a business and still open you should take my order..before he asked what I needed he then started telling me they were out of certain thing..very unprofessional..i hung up and called back..the manager then answered and accused me of being intoxicated..and hung up on me..Jodi was her name...I was just trying to support a local business..wasn't intoxicated but now very upset..I will be also contacting the health dept..last time I was in there no one was wearing gloves and the place was dirty..but thought I'd give it another chance Resolution Sought I'd like for an apology and that's it..manager was extremely out of line..accusations etc..

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