Complaints for Sunshine Construction & Restoration Inc. in Daytona Beach, FL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Sunshine Construction & Restoration Inc.

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,400.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

Had a pipe bust in my kitchen on 2/27/22 signed a contract with Hilex Construction they started work in March. Then work started to slow down in May. Had to sign a new contract with Sunshine Construction in May due to a problem. The same people own both companies. They have done shorty work throughout my home. They have not worked in my home since August. They make promises that they will be here to work on such a day but some reason they can't come. I have no kitchen and front bathroom. Moved out for 5 months but finally moved back home in September due to Covid couldn't stay any longer where I was living. I have tried to get out of my contract but they say I have to pay the balance of the contract which is $10,400.00. I cannot do that because I need the money to complete project. I have kitchen cabinets installed upside down, cabinets aren't even, can't open several doors, floors installed poorly and used putty of a different color to fill gaps. I just want my home completed correctly and get back to a normal life. Can't cook, wash dishes etc. Resolution Sought Either complete construction correctly and now or let me out of contract with no charge so I can put my home back together. Have company coming in for Christmas and can't even cook a meal.

10/4/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,763.15 Amount Settled: $0.00

Customer Complaint

9/21/2021

The Project Manager that the company assigned to us did not handle the project in a timely manner, was unprofessional and has caused us severe emotional distress. We had been waiting for five (5) months to have our kitchen restored, and as of today, 9/20/2021, we are still in the process of finalizing our kitchen since March 2021, which was from a mold issue stemming back to January 2021. With that being said, we have tried to work with the company, but they refused to give us another project manager. I have sent two emails (which I can provide) and a texts messages to the supervisor with no response, regarding the balance. We initiated our right, to terminate, so we can get another company to finalize the granite work as we could not continue to work with the Project Manager, which we asked to be removed, but the company refused and ignored our request to remove him. Dealings with the assigned Project Manager were turbulent and as the customers, this should not be. We do not agree to the final amount they are charging us. I have emails and text messages that we can supply. We do not agree with the final balance they are quoting us. The project manager was awful to work with, condescending, obnoxious, bully, argumentative and unprofessional. And again, we still are in the throws of trying to finish our kitchen since January, when this unforeseeable kitchen nightmare began. We still need to pay the new company to finalize the granite work. Resolution Sought I would like the company to subtract $943.03 from the final balance, which would leave us a final balance of $1,820.12. The granite work has not been done and we had to hire another company to finalize the granite work in our kitchen. Our insurance agent directed us to subtract $943.03, so that we can pay the other company to do the work that Sunshine Construction And Restoration did not handle and should not get paid for work they did not finalize. This is more than fair.

Company Response

9/22/2021

Thank you for reaching out. In response, Sunshine Construction would like to provide an accurate timeline for this project and a final payment resolution. March 22nd,2021 Sunshine received approval of our Xactimate estimate for the repairs needed to return Mrs. Luke's property to pre-loss condition by Lauren Burton. April 12th,2021 Christina Luke signed a cash contract with Sunshine Construction. Mrs. Luke requested Sunshine wait until Tuesday, April 27th to walk the project with her husband to discuss details prior to commencement. June 11, 2021 Alec Luke (Husband) spoke with Rick Miller (Director of Operations) for Sunshine to discuss the payment schedule and satisfying payment(s) due for upgrades and change orders. All of which has to be settled prior to commencement as per contractual agreement. June 23rd Michael Reed (Project Manager) and Alvaro with DKS (sub-contractor) met with Mr. Luke on site to go over details of the project. Mr. Luke set a start date of June 29th to begin project. June 29th DKS began demolition and subsequently uncovered plumbing and electrical issues to would need to be addressed Prior to moving forward. Mr. Luke was notified. June 30th Mr. Luke stated he was lining up 3 Plumbing companies to come out for assessments/estimates. Mr. Luke called Rick Miller (Director)to give praise on Michael and thank him for finding the plumbing issues. Mr. Luke told Rick Miller that he would let Sunshine know once the repairs had been completed so that Sunshine's work could resume.June 30th Partial cabinet delivery. July 1st remaining cabinets and materials delivered to site, less countertops. July 15th Mr. Luke agreed to have Sunshine resume on Wednesday, July 21. Wednesday, July 21st DKS was back on site to resume work only to find out that the electrical issues (Owner's Responsibility) had not been addressed causing work to be halted once again. Mr. Luke was notified that work would not resume until the electrical issues had been resolved. July 26 Michael did an on site inspection to verify that the electrical issues had been resolved. July29th DKS resumed work. Friday 8/13 Michael walked with the Homeowner to inspect the project for Completion and Satisfaction. Prepared a punch list and agreed that DKS would return on Tuesday 8/16 to complete punch items. 8/16 DKS completed punch items. September 13th Mr Luke texted Anthony Torres (Operations Manager Orlando) apologizing for taking so long to return the Signed Certificate of Completion/Satisfaction (COS) as he and his wife had been battling Covid for the past 3 weeks. Certificate of Completion/Satisfaction signed and dated by Mr Luke 8/18/2021. Sunshine has issued reduction(s) of scope and removed the charges for replacing the granite and backsplash. The Final Amount due to satisfy the Luke's contractual agreement to Sunshine Construction and Restoration is $2,291.63. This project was contracted Mid April. Allowed to commence End of June/beginning of July. Immediately put on hold due to unforeseen circumstances until August. Sunshine spent 3 1/2 weeks on site to remodel this kitchen to successful completion to the satisfaction of the homeowner as evidenced by the Certificate of Completion and Satisfaction signed and dated 8/18/2021. A revised invoice, including the reduction in the amount of $471.52 (cost to reset Granite countertop and Backsplash) has been emailed to classyduo@yahoo.com. The final amount due is $2,291.63. We appreciate your business.

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Sunshine Construction & Restoration Inc. complaints