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Sunshine Laundry complaints

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88 Montcalm Street
Ticonderoga, NY 12883-1352 | Get Directions

(518) 585-6188

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sunshine Laundry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sunshine Laundry

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10/5/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.75 Amount Settled: $0.00

Customer Complaint

8/19/2021

The washer coin slot and the soap dispenser coin slots don't work! People constantly losing money and on Sunday no one is there owner has no refund policy posted and is hostile so people leave without their money or have to pay more money for another washer. I got yelled at for trying to get my money back on a Sunday by the manager because it was their off. Please help many people from out of town come in there a d have to leave without their money and owner gets to keep money and no one to call for refund! Please help. Resolution Sought To have faulty soap dispenser removed from wall it takes people's money and doesn't dispense soap, same thing with washing machine

Company Response

9/23/2021

The day she lost her money was a Sunday which is the only day that I am off. She knocked on my door, I brought the money down to her. But then she came Monday, Tuesday, and Wednesday to talk to me about it again at which point I was frustrated and asked to her leave. She drove around the town to find me, even going as far to search all of Wal-Mart for me. I thought we settled this she was refunded and I did put a sign on the machine because it is dysfunctional. We do have a refund policy, however we cannot on Sunday's because this is my only day off I do live above the laundry but this is the only day I am not "onsite". This has happened previously with this customer, we are happy to refund when it is applicable but she has been refunded and we consider this matter settled.

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