Find a reputable business?

Complaints and Resolutions

Sunsplash complaints

Read Complaints File Complaint View Full Report

2305 West Huntington Drive
Tempe, AZ 85282 | Get Directions

(602) 454-7000

http://sunsplashsolar.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sunsplash closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sunsplash

Sort by

6/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

This company has scheduled canceled reinstall my solar panels three (3) times. And they wanted to reinstall the old panels and pipeline. At the full price. I have called them several times since the end of January 2022. The first appointment was scheduled for the 4th of April, May 25th and today the 2nd of June. I was told by there office (over the phone by cee cee) They would reduce my bill by half because of the three cancelations. Today they told me that wouldn't reduce the bill. I had solar panels installed in 2019 so I can use my pool longer, and have warmer water longer as there business promotes. I have not been able to use my pool because the water is to cold. I use my pool leisure and for water aerobics. Now I can't even do that. Resolution Sought To have my solar panels reinstall by half like the office said they would do or more because this is the 4th time my panels were not reinstall.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile