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Super 8 complaints

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711 US 131
Three Rivers, MI 49093 | Get Directions

(269) 278-8888

http://www.wyndhamhotels.com/s...

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Total Amount in Dispute:
$85.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Super 8 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Super 8

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $84.97 Amount Settled: $0.00

Customer Complaint

12/28/2023

I was booking a hotel through American best in Three Rivers MI through Priceline cause I had dog's. I hit refundable room 2beds. Didn't see this hotel at all through the process. When the transaction was over. They had me booked into the Super 8 hotel. I called the hotel the lady working that night said I had to call Priceline. I been talking to pericline & the Super 8 hotel. For 2 weeks trying to get my m9ney back. Priceline said Super 8 already got the money. And has to approve the refund. But they wont and no one stayed there. There management is fraud people, greedy management, and rude. All I want is my money back. Resolution Sought Refund me my money $84.97 from December 8th 2023.

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