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Super 8 by Wyndham complaints

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5280 76 Drive
Youngstown, OH 44515-1148 | Get Directions

(330) 793-7788

http://www.wyndhamhotels.com/s...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Super 8 by Wyndham closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Super 8 by Wyndham

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9/29/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/10/2024

9/8/24 5:30 pm. I was getting myself together in the shower preparing to sleep so I could get up at 11:00 pm for work. I stepped out of the shower because I thought I heard a knock...while I was drying off I walked to the door to peep out peep hole and housekeeping/management just used her card and WALKED right in my room without me saying ANYTHING!...I asked her WTF are u doing?!..she stated "I was looking for some air freshener" I said "(expletive) IT AINT IN THIS MF"... You can't just walk in people's room...WHATS WRONG WITH YOU!?" Resolution Sought Refund or free week.

Company Response

9/17/2024

I spent over an hour fr searching the guest.Last 3 months he has not stayed at this Super 8 property,maybe he is mixing with some other Super 8.I also searched his name in cancelled reservations couldnt find this name also searched with his phone # still did not find his name.On 9/08 my housekeepers were gone by 4.00 p.m. Thanks

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